FAQ

We carry both Errors and Omissions and General Liability

Tenant Placement: $1250 Property Management: $150

If you have 10+ units we do offer a discount on both our tenant placement and property management. Inquire for more information.

We have a no commitment contract, you can cancel at any time.

At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.

Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities.

Tenants are responsible for paying rent on the 1st of each month. As soon as the tenant initiates the deposit electronically via ACH, it will take up to 1-3 business days for the rent to be deposited into your account.

No, we send you 100% of the rent to you. We then initiated a separate transaction for the management fee.

When a tenant submits a maintenance request, our Repairs department will do their due diligence to identify the issue and make sure it warrants a visit from the appropriate vendor. We will surface the bid to you for your approval and then coordinate with the vendor and tenant to get the issue resolved. We do not charge a maintenance fee so we are cognizant of finding vendors who provide the right balance of quality vs price.

We handle all of the noticing (3-day, 30/60 day, etc.) however will refer you out to a lawyer we recommend should the case end up needing a complaint filed at the courts. We can also work with any lawyer that you'd like to work with as well. We've never had a tenant we've placed in a property end up in an eviction but have had to help landlords navigate the process after bringing us on board with a bad tenant.

All we need is the following information: Copy of the existing lease agreement The full name, phone number, and email address of all the current tenants Any additional notices and/or documentation pertaining the current tenants.

Unfortunately, we do not take on single room placements. Given our current model it requires too much time and resources for us to coordinate.

If our smart lockbox showing method cannot be utilized, we can only offer in-person showings. We would perform 2-3 1 hour showings per week. Additionally, proof that our smart lockboxes are not permitted per HOA regulations will be required.

Generally speaking, the majority of tenants prefer the property/unit to be completely unfurnished. Should you wish to show the property furnished, we do require you be willing to remove the furniture if the future tenant wish to rent it unfurnished.

While we could use your lease, you would need to draft it and counter-sign which takes away a lot of the efficiency gains and benefits our leasing process provides. We can add any clauses you want specific to your property under an Addendum.

We can / do work with home warranty companies, however, there are certain aspects which we cannot assist with: What we can do: Help schedule once a vendor is chosen and forwarded to us Follow up with the vendor and tenant to ensure issues were resolved What we cannot do: Initiate requests Pay premiums of fees Negotiate with your policy

We focus solely on long term or mid term rentals. We do not provide services for short term or vacation rentals.

For general turnover items such as cleaning, painting, and minor handyman fixes, we can typically handle and coordinate with our network of vendors. If there are larger items that need to be addressed such as flooring replacement or any other larger rehabs we require beyond the scope of general maintenance a project management fee will apply. Of course, this will all be communicated, strategies discussed and options weighed before moving forward. We do not want the owner to pay for work beyond what is necessary.

We use a 3rd party property management software. Rent are collected through ACH payments. Payments are verified automatically using a 3rd party service called Plaid but we also offer manual bank verification payments as well.

Regarding the water bill, we can have you send a copy of the bill to our management team as soon as it arrives. They will then add the amount to the tenant's rent portal, labeled as a utility bill, for payment. Once the tenant pays, the amount will be transferred to your account via ACH payment. We're experienced with this process, as many of our property owners use a similar setup.

We provide each owner with a comprehensive market analysis, which includes data on comparable properties in your area, along with insights from our experience working with other owners in the same market.

Ultimately, the decision is yours. We will screen and a run background check on all applicants and provides you with their credit score. We then propose an applicant or applicant group for you to consider.

LeasePop's property management covers wide range of services to ensure your property is well maintained 24/7. For $150/mo this includes communication between the tenant, rent processing, financial records, managing and coordinating repair, maintenance requests, and annual inspections.

When your property is move-in / photo ready, we will schedule a member of our staff to come by the property to take photos, perform a walkthrough, and install our smart lockbox. We will syndicate your posting within 24-48 hours of receiving the photos to all of the major listing sites. Interested parties will be able to select a 2 hour showing window to view the property. We collect their name, phone number, email address, and IP address. We then send a verification code to their phone number. Once verified, we send them a unique lockbox code that is valid for the 2 hour showing window they signed up for. We then follow up and provide an application link and ask for feedback regarding the property.

To date we have done over a thousand on-demand showings without major issues. Should a key go missing, we will have the locks rekeyed at our cost. But your owners insurance policy should always be in place in order to protect your asset during any rental process, self-showings or not.

We can usually schedule to come out to take photos, do a walk-through and take keys within 24-48 hours. We prefer to take photos when the property is completely empty and move-in ready and can generally get a listing online within 24-48 hours of taking photos. So, in general, we can have your listing up within 2-4 days of you inquiring about our services!

We charge our tenant placement fee of $1250 when we have a signed lease agreement and the security deposit initiated to your account.

For us to do applicant vetting and lease generation, we charge $750. We will generate a lease or renewal for $250*. *This option is only offered with full property management services.

Below is our general qualification for applicants: 3x income to rent ratio (industry standard) Qualifying credit score of 650+ (we can use 700 if that is your preference) Clean rental history and background check (no evictions recorded) 2 months worth of paystubs or offer letter

All we would need is a copy of the lease agreement and the tenants contact information. We would then take care of contacting them and making any arrangement necessary.

For every property that needs tenant placement, we provide a rental analysis. After gathering the necessary information about your property, we look for comparable properties and provide an analysis based on a myriad of factors.

Depends on the location of the property. But at the very least, it needs to be free of clutter and trash, it needs to have been professionally cleaned or cleaned to that quality. Here are further items we outline to be cognizant about: Flooring If the property has carpets, we recommend they either be replaced with new carpet or laminate wood flooring. Can also be steam cleaned if they are in decent condition Painting A fresh coat of paint goes a long way in making a unit feel refreshed General Maintenance It is all about viewing the condition from the eyes of the tenant. If there are any idiosyncrasies with the property that you have put up with because you've lived there, you'll most likely want to get them addressed.

Due to our on-demand showing method, we can’t fully handle showings of a property that’s occupied without assistance from the occupant. However, we can certainly work with the circumstances to reduce vacancy and find a tenant as quickly as possible. We ask that the property to be as clutter free as possible for photos. Once we have taken photos, we’ll need a few 1 hour windows per week (generally 2-4) where the occupant/owner will be present to show the unit (we won’t be physically present). Subsequently we’ll go ahead and schedule prospective tenants to come by and see the unit during the pre-arranged windows. We’ll handle all coordination and communication and provide the occupant/owner with a full list of prospective tenants who will be coming by. While we can work with any availability time frame, for open house showings of occupied properties, we recommend Tues/Thurs 6-7 PM and Sat/Sun 12-1 PM.

Our current average time is 14-21 days but depending on price and location it can be anywhere between 3-30 days in general.

We recommend 1 year.

We list properties through Zillows Network which includes: Zillow, Trulia, and Hotpads.

There was a time where Craigslist was relevant. Unfortunately, that time has passed. Craigslist's lack of recognition of the changes needed in the residential rental space has created a void which has increased fraudulent listings on their platform. Given that Craigslist does not directly cooperate with property management companies to ensure data integrity, we do not list on Craigslist to ensure that we are not associated with the lack of data integrity Craigslist has become known for. We've also found that listings on Craigslist rarely perform and it is best to concentrate on other venues that send quality leads that turn into quality tenants later on.

Ultimately, the decision is yours. LeasePop screens and runs background checks on all applicants and provides a credit score. We then propose an applicant or applicant group for you to consider.

Tenant placement covers everything you need to find high quality tenants as quickly as possible. This includes: Professional Photography Marketing Your Listing On-Demand Showings Application Processing Tenant Screening & Background Checks

Proper notice will need to be given to your tenant(s). LeasePop can even list and help you sell your property even if the property still has tenants.

Please send an email to Stephen@LeasePop outlining who will be leaving. We will need all parties on the lease to acknowledge the removal of one roommate and the subsequent replacement. The replacement roommate will need to completely fill out our application and be approved by the owner.

No, payments must be made in full through one account. Whomever you designate to pay the rent can link their bank account through the online payment system.

You are responsible for the entire duration of your lease. Should you need to break the lease, you will be charged our tenant placement fee of $1250 and will have to cooperate with hosting showings while we find a replacement. This usually entails a few 1 hour showings windows throughout the week and weekend where interested parties can come view the property.

LeasePop does not own any of the properties it manages. As such, all repair requests must be approved by owners and owners pay for the repairs directly. The step by step process for any repair is as follows - Identification of Problem: Tenant reports the problem to our staff and may need to provide photos, videos, serial numbers, and dimensions (in case of appliances), we document and send it out to both tenant and owner. Source Bids: LeasePop sources bids from partners in the region Owner Approval: Owner must approve the bid before LeasePop can move forward with coordinating the work. Without an owner's approval, LeasePop can not move forward. Scheduling: LeasePop often puts tenant and vendor in touch to coordinate a time. If needed LeasePop gets involved to help out. Repair Verification: LeasePop reaches out to tenants to confirm the issue has been resolved before closing the repair and coordinating billing between vendor and tenant. Given the above, depending on the work, the repair may take as little as the same day or several weeks to complete. Some quick examples below - Appliance replacement: Oftentimes appliance replacement requires two repair inquiries as an appliance repair company will need to go out and assess the appliance and then an appliance needs to be ordered. Given that both work orders require owner approval, Often times, it may take a week or longer to initiate a new appliance order and given the availability of the specific size, model, etc. of the appliance at major retailers, delivery may be weeks out. Pest Control: As pest control is a multi step process, we want to make sure tenants are aware of the steps involved in eradicating pests from the premises. In conformance with the above procedure, owners must approve a pest company bid which will include: Exclusion: Blocking off of all entrances and exits into the building. Eradication/Removal: Biweekly or Monthly visits to catch and release and set new traps While the initial approval may be quick pending Owner response times, the entire process may take months and is dependent on the number of pests, the location of pests, building setup, etc. Home Warranty: Some LeasePop owners have home warranty policies which means that all requests must go through home warranty. Home warranty companies often assign a vendor to repair the issue after it’s been identified. Depending on the size of repair and the vendor assigned, there may be further delays in the repair being completed as larger repairs will need home warranty approval and vendors assigned by home warranty often bookout weeks in advance.

Upon request, we will work with the homeowner and tenant to come up with mutually acceptable reimbursement. Owners have final say on all reimbursement approvals. The reimbursement must be approved by the owner. As LeasePop does not hold owner funds, LeasePop does not have the authority to approve reimbursements or dispense funds on behalf of the owner.

Below is our general qualification for applicants: 3x income to rent ratio Qualifying credit score of 650+ Clean rental history and background check

Yes we accept section 8. Please attach your voucher to your application under the income section.

No, all adult applicants must submit a completed application and pay the application fee. This allows us to run a background check. Please be sure to have at least a photo ID attached to each application.

Our general criteria for applicants is 3x the rent in combined income across all applicants and 650+ credit score for all adult occupants. For foreign applicants with no established credit score, we will need a cosigner on file. If only one applicant does have credit and meets our minimum credit score, we may ask for a concession, such as a higher deposit.

The purchase and installation of lightbulbs, batteries and filters (fridge, water, stove, not HVAC) are the owner's responsibility at the start of the lease, and the tenant's responsibility to maintain during. Detectors are the responsibility of the owner for the duration of the lease, and the tenants responsibility to notify management immediately if inoperable

As noted in the lease, repairs that are found to be caused by tenant's misuse will be the tenant's responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.

We can help with replacing appliances.